This incident attracted great attention and sparked debate about the security of the device. The company has already responded to users’ concerns and is investigating the door lock malfunction.

What the company says

In response to the publication, a representative of Xiaomi wrote a message on Weibo, where he said that the company had already conducted a thorough review.

• The products shown in the video use semi-automatic lock bodies with built-in C-level cylinders.
• What is important in these models lock tab does not have automatic retracting functionIt eliminates the possibility of unintentional opening.
• Xiaomi also highlighted the smart door the lock does not support remote unlocking over the networkThis further enhances the security features.

Thus, there is no possibility of the lock being opened without the owner’s knowledge.

Xiaomi conducted laboratory tests but could not reproduce this situation. A company official explained that theoretically, if the door is not closed completely or the door frame is not installed correctly, there may be a possibility of “accidental automatic door opening”. To alleviate users’ concerns, Xiaomi’s after-sales service engineers conducted a comprehensive check but did not find any problems with the lock.

To ensure transparency and reassure the public, Xiaomi announced its intention to invite a third-party agency to evaluate and conduct qualification tests of the smart door lock.