What happened

The blogger, known online as Lamar MK, has owned a Tesla Model Y for a while now and purchased a brand-new Cybertruck in March. Two weeks after delivery, his truck suddenly broke down on the side of the road, displaying all sorts of error messages, as he documented on his YouTube channel.

He was able to return home safely, where Tesla service representatives later came to pick up the truck and see what was going on. Lamar asked them to address other issues, including what he described as “streaking” or “rippling” in the windshield, the driver’s seat being too close to the center console, and sagging seat upholstery.

Some things happen and we have to work on it.
Lamar says in the video:

While it may seem like a very strange attitude for a six-figure electric pickup truck to break down after two weeks of use, it’s understandable: When you love something so much, you can overlook some flaws.

By April, the truck was still at the Tesla service center. Lamar then made another video with a big “Help Me Ilona” caption on the cover. He was told at the service when the truck would be ready, but then was told they needed a little more time. In the video, you can see the pickup being taken apart to try and figure out what was wrong, but by all accounts, nothing worked.

Watch the Cybertruck disassembled: video

A few weeks later he got the car back after it was “fixed.” The dealer told him that the problem was caused by corrosion in the AC ground wire, which caused the entire high voltage system to shut down.

Another video, taken the night the car was returned to Lamar, shows the video maker happily reuniting with his vehicle. But not everything was as good as he expected. Two minutes into this video, the pickup started making a loud noise, so Lamar checked his service record and realized there was a problem with the active shutters. And this was the same night he got his Cybertruck back from over a month of repairs. “I love the company, I love the pickup, this is my dream pickup. But give me a new pickup. Please,” he said.

The company responded

Tesla heard the call and answered. The company replaced the car with a new one at the end of May. Things were going well and the owner seemed happy. Lamar even wrapped the car in a new color using a special film the company provided.

But almost Two months after buying his second Cybertruck, it broke down too. In a video posted by X, the truck appears to lose power while charging and lock up. He is so dead that he cannot remove the charging cable from it or get in. This happened four hours after his last drive.

He called the Tesla service center for help but was told that since it was almost midnight, no one would come to help him. He would have to wait until morning to take the car in for repair.

The next morning, a tow truck came to pick up the dead truck. He tweeted that the truck was on a lift and couldn’t even start. Another tweet said that when the truck arrived at the service center, it was so dead that even the technicians couldn’t get to it. They had to use old-fashioned lock picks to open the truck.

And then came the news that will surprise even those who are no longer surprised by the constant problems of “cyber trucks”: Lamar said in a tweet that technicians had to drill into the trunk to gain access to the manual version.

To gain access to the trunk, Tesla had to drill underneath the latch to manually release it because it wouldn’t open when they tried to bypass it. While simplicity is important, I believe some manual insurance is necessary. Tesla should consider redesigning the Cybertruck to include manual release cables for the rear doors and trunk, providing a backup way to open them if all else fails.
– He wrote.

This isn’t just bad engineering, it can be incredibly dangerous for a child, for example, to be trapped inside a car when it loses power.

The author also says that the service told him: This is a problem with the 12 volt battery. (a separate battery that powers systems like the doors), but since the truck is closed and locked, they can’t access the 12-volt battery in the trunk. But none of this matters because the “cyber truck” doesn’t have a 12-volt battery at all.

Elon Musk personally intervened

Shortly after, Elon Musk responded to Lamar’s tweet by saying: will repair the company truck.

The blogger’s problems with two nearly new purchases are absolutely insane. If this were any other car company, this would be unacceptable, but somehow Tesla owners put up with it and continue to use the brand’s products.