Details of the incident

According to the report, the user purchased the new Samsung Galaxy Buds FE to use with the Galaxy S23 Ultra. SammyFans writes that the earbuds arrived with a 36% charge out of the box and were never charged.

The author of the post says that his girlfriend received the brand new Galaxy Buds FE and wore them to test them out, causing the earbuds to explode in her ear and cause permanent hearing loss.

After medical intervention, the owner of the headset went to the Samsung service center in Adana Çemalpaş and encountered another unpleasant surprise.

When they saw the headphones they were shocked and apologized. But since then the problems started. Two days later they called and said the headphones were not burst, they were just deformed and as a gesture of goodwill they offered us a new pair of the same model.
– writes the author of the article.

He stated that the service workers told him, “Take it or don’t take it. If you want, you can defend your legal rights.”

Samsung Galaxy Buds FE / 24-channel collage after the explosion

Now she is seeking help from the official representative of the manufacturer, and her story is attracting the attention of publications around the world.

I have been dealing with this issue for several months now. We have everything including the invoice, the date of the explosion, before and after photos, and the medical report regarding the hearing loss caused by the explosion.
– says the man.

It seems that the main office in South Korea has not yet responded to the issue, but sooner or later this story will reach a point where the company will have to respond and possibly pay the victim a certain amount of money and conduct a thorough investigation into the exploding headphones.