Complaint var According to data, in 2023 the site received 28 million visitors per month and 520 thousand complaints were resolved during the year. Most complaints were about e-commerce, finance and internet providers. The most curious brands do Trendyol, WhatsApp And Instagram stood out as. Increases, fraud, access to medicines and problems obtaining visas remained on the agenda throughout the year.

According to the platform, the number of registered brands will increase from 162 thousand to 48 in 2023. to 193 thousand 993 rose. Total throughout the year 521 thousand 527 complaints were resolved. The total number of complaints filed during the year amounted to 3 million 624 thousand 148.

Here are the highlights from the report:

Sectors with the most searches

Areas with the highest increase in complaints

The most curious brands

Sectors that resolve the most complaints

Cities with the most complaints (per 1000 inhabitants)

Provinces with the fewest complaints

Sectors that Turkey has abandoned (those with the largest drop in complaints)

No one is satisfied with any sector

When we look at sectoral satisfaction percentages, it is impossible to say that anyone is satisfied with any sector. In the real estate and construction sector, the sector that satisfies its customers the most satisfaction rate 51% While all subsequent sectors remained below 50%. Internet platforms came in second place. Furniture and home textiles followed, while the food industry came in fourth.

in 2023 cases of fraud while the most common fraud cases this year are fraud under the name of financial institutions, fraud under the name of employment, fraud under the name of imitation of e-commerce brands, fraud under the name of government agencies and NGOs, fraud under the name of gambling sites, fraud under the name of car rental brands and fraud with the promise of a grant.

Increases were on the agenda for 2023

Among the issues that complaintvar users complain about most: increasesespecially exorbitant rent increases came to the fore. Other prominent issues included salary promotion, difficulties in accessing essential medicines, IMEI registration density, difficulties in obtaining visas and complaints against authorized services.

The most visited sector is with 43 million 40 thousand 515 visitors. ecommerce While internet providers were visited 31 million 536 thousand 552 times, the financial sector was visited 28 million 317 thousand 931 times. The most complaints came in the area of ​​e-commerce with 487 thousand 188. This was followed by finance with 405 thousand 367, internet providers with 370 thousand 556, communications with 323 thousand 828 and freight and transport with 319 thousand 856.

Last year’s list was as follows: