The German software specialist SAP SE announced the general integration of artificial intelligence into its products at its own conference Sapphire.

At Sapphire 2023 in Florida, SAP unveiled its plan to integrate artificial intelligence across its entire enterprise software portfolio.

keeping up with the times

The advance of artificial intelligence seems unstoppable. More and more companies are realizing this and are integrating AI into their products or services. With customers like Carrefour, Infrabel and Atlas Copco in Belgium alone, the software company SAP cannot lag behind.

According to SAP, combining artificial intelligence with a mountain of specific data per industry and its own knowledge can automate many important functions for its customers. The announcement doesn’t come as a surprise either: the company recently announced AI collaborations with IBM and Google Cloud.

Many AI applications

During Sapphire 2023, SAP announced it would expand its cloud software for enterprise resource planning (or ERP) with AI-powered capabilities. The artificial intelligence of SAP Business is designed for multiple tasks. The company therefore had a whole list of applications ready to make life easier for its customers in various industries.

Financial institutions can use it to control costs and mitigate risk by quickly detecting and responding to shifts in market sentiment.

Orders can be automated, eliminating the need for sales teams to manually enter lots of data. Something that speeds up the ordering process.

SAP also integrates artificial intelligence into its expense management software and its business network. Not only does this make it easier for customers to navigate ever-changing markets, but this integration also helps when contacting suppliers or selecting the best goods and services.

The function Intelligent invoice conversion facilitates the onboarding of new suppliers with the promise of an AI-driven solution SAPAriba to simplify your purchasing process. From Central invoice management You can then check which items in the offer are most relevant. As a result, inventory management can be maintained much faster.

Better customer experience

The software portfolio from SAP for customer experience There is also a complementary AI app designed to increase conversion rates and efficiency across multiple teams. ERP software will soon benefit from built-in AI support, allowing customers to report an issue without leaving the page they are working on. Artificial intelligence will make it even easier to report problems before they happen. Users also get access to tailored and proactive real-life support, as well as potential product complication alerts.

Other artificial intelligence applications SAP has announced are Signavio Process Managerto find the ideal work process and more specific programs like Forward-looking replenishment (inventory management) and Intelligent product recommendations (for ideal product configurations).

For human resource management there is success factors. This program gives the HR department a better insight into the individual qualities of the employees, which should benefit the development of the employees. In addition, hiring managers gain better insight into who is best able to collaborate. Later this year the program will be expanded to allow employees to manage their own portfolio in terms of strengths etc. The AI ​​can then suggest them the best training, mentors and steps along their career path. This also gives HR teams a better overview of the strengths of their workforce and even subcontractors. It also makes it easier to decide who gets assigned to which project.

This is already quite a digital sandwich, but according to SAP CEO Oliver Roll, this is just the beginning and the company is still facing a huge wave of technological changes.