recently hp released a firmware update for several printers HP OfficeJet. But, as stated Beeping Computerinstead of improving the functioning of the models and adding new features, the update actually rendered a number of printers unusable and several users reported blue screen issues.

HP printer with blue screen

According to the portal, several owners of linear models OfficeJet 902x have reported that their devices are getting a blue screen with an error code ‘83C0000B‘, which was first reported on May 8. On the company’s support forum, a consumer stated that the manufacturer’s support team stated that this was a “firmware error occurring worldwide”.

In response to the portal hp stated that its engineers are “working hard to fix the blue screen error” that affects a limited number of model owners. HP OfficeJet Pro 9020e. According to the company, customers experiencing this issue should seek help through this link.

Credits: HP Disclosure

ABOUT Ars Technique claims to have contacted the manufacturer to find out when the company will release a fix for this bug and why this is happening. However, the manufacturer responded to the portal with the same statement sent from Beeping Computer.

Although the company indicated that the error occurs in a few users of the model. 9020sABOUT Ars indicates that you can see a number of complaints from users from different countries, such as the United States, Australia, France, Germany, Holland, New Zealand and Poland.

But apart from the model described hpusers also report problems with the printer HP OfficeJet Pro 9025e, OfficeJet Pro 9022e, OfficeJet Pro 9020eAll in one This OfficeJet Pro 9025e All-in-One. Unfortunately, the company has not yet announced when this issue will be resolved. Therefore, users are advised not to update their models yet. OfficeJet 902x for a firmware version released earlier in May of this month.

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Source: Bleeping Computer, Ars Technica.

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