Sometimes we forget, but the main use of the mobile phone should be to make and receive calls to stay in touch with others. Many of you may not even be using them (very few) because they have WhatsApp or Telegram, but there are people addicted to phone calls.

Losing this essential function is a nuisance, and apparently just that a bug affecting users of some Motorola models after the update. It’s a very local issue right now but we’ll see what’s going on, what the company has to say, and how to fix the issue above all else. If you find yourself in a similar situation and don’t know what to do, this is something that can apply to any cell phone.

Unable to make or receive calls

On Lenovo forums (Motorola is part of Lenovo) There are several users reporting that they cannot make or receive calls Following one of the latest security versions of Android, specifically S1SUS32.73-112-2-7.

There are two threads (one for Motorola Edge 30 Neo and one for Motorola Moto G82) filled with dozens of comments from users experiencing the same issue after the update. Tried different cell phones with that SIM and everything works finetherefore the ball appears on the roof of the terminal.

José Manuel, a web reader warned us, so we started following the issue and We contacted Motorola Spain to see if they can give us any additional information or perspectives on the matter. The answer is:

“We are collecting information and testing from Motorola to identify this potential issue and provide affected users with a resolution as soon as possible.”

Forum support team is also trying to gather information (using the IMEI of the affected terminals) to investigate the problem.

Workaround for calling error on Motorola cell phones

But, waiting for the corresponding patchyou should find a solution and as several users have reported on company forums, changes the networks of the terminal.

Instead of keeping 4/5G network, you should switch to 3G network. This is annoying as you are losing a lot of browsing speed and high definition multimedia consumption but it seems like a temporary solution to be able to use the mobile as a phone. You can do it from the ‘Networks and Internet’ section of your mobile phone..

The Motorola support page has a more general solution if the phone has a signal but you can’t make a call. We leave it to you below, but this system definitely doesn’t work as it’s apparently related to a Google security update:

1. Turn the phone off and on again.
2. Clear the cache of the ‘phone’ app.
3. Use safe mode to see if an app is blocking the ability to make calls.
4. Check for any software updates.

We know this is a very local issue, but We will pay attention to the movements of the company focused on solving this error.

Xataka on Android | This is the best application to test your connection and find out the coverage of operators in Spain.