AND a virtual switchboard is a telephone system which more and more companies are incorporating into theirs a formula for managing the communication environmentboth internally between employees and management, as well as with suppliers and, of course, with customers and users.

With a virtual telephone exchange for companies, call management in a professional environment is greatly facilitated thanks to intelligent services using data networks for voice communication. In short, a virtual PBX is nothing more than an advanced VoIP telephony system, which means that it is located on the servers of the provider, who will take care of its maintenance and optimal operation with subsequent it saves the company using it money and time.

Besides being a tool that will generate a reduction in expenses, it also offers benefits like his flexibility and mobilityi.e. higher efficiency and productivity, are systems multiple devices valid for computers, smartphones, softphones… it performs call analysis in an optimized way, is scalable and enables a wide range of advanced features.

However, if you want to get the most out of all its features, it’s essential to know how choose the one that best suits each particular company.

Technology

The best way to begin this analysis and find the best possible virtual PBX for your organization is to know how these types of systems work. And that it will not be the same as this use and WebRTC type protocol to the next z type of sip, as they both differ significantly in terms of the mobility they offer. Don’t forget to use it SIP technology will have to use IP phones and that these generally have to be connected to a router, which complicates communication outside the office. To solve this problem, you will need to install a softphone and be able to attend to the client from your computer. If however WebRTC, an open source protocol, is usedit is possible to transfer video, voice, text messages and files between browsers in real time if you have a terminal with internet access.

Tools for internal communication

Remain Smooth communication with the rest of the work team is essential in any organization, so the chosen virtual switchboard must have the necessary tools in this regard that offer a good user experience. Have the same interface for customers, suppliers and other company employees, facilitates productivity, improves team responsiveness and customer service.

Omnichannel communication

Finally, another element to consider before choosing the definitive virtual switchboard for an organization will be whether it is necessary to offer an answer beyond telephone calls, which is increasingly common and recommended for proper communication management. The advantages of owning a switchboard that offers this type of communication is its ease of use, its free and ability to offer quick answers. In short, it is today’s most requested tool for filling a customer service position.

In partnership with Ringover