The world has changed, first the expansion of telematics networks and permanent connectivity and then digital transformation have completely changed the way all types of companies operate, from small and medium enterprises to large international corporations and from all areas. A revolution in which customer service also underwent an impressive development. Communication is now more two-way and direct than ever, companies want to give more, and customers also demand more commitment.

Bad customer service can ruin an experience that would otherwise get an A, but of course, how do you adapt to this new paradigm? What are the best practices? What technology partners can help you in this regard? And last but not least, can updated customer service translate into increased sales and thus improve our revenue? You may think that the answer to these questions is very complicated, but in this case, you will be surprised and happy to know that you are only one click away from clearing all those doubts and discovering everything that the new era of customer service can offer you. , by hand Salesforce and Neterisin complete e-book completely free with all the information you need.

A new era of customer service Yes, it presents more challenges for us, but also many more opportunities., especially to those companies that want to stand out by offering their users the best possible experience, creating an optimal and lasting relationship. To achieve this milestone, it is necessary, yes, to rely on a set of tools and technologies designed specifically for this purpose, which were therefore created with the thousands of peculiarities of this type of management in mind.

So, in this ebook, you will find information about the latest trends and aspects that need to be taken into account. For example, offer a consistent answer regardless of the channel used, we interpret the data we have to better understand our customers’ needs and based on this work to build a five-star reputation that accompanies us in all our business activities.

companies like El Corte Inglés and Adidas travel They are paradigmatic when it comes to customer service. They provide an optimized and personalized multi-channel response, ensuring that your customers return to your services and products again and again. Both companies rely on procedures and technological solutions that you can find with us e-book for free about a new era of customer service, an era in which the customer becomes the center and in which, with the necessary tools, we can create exceptional digital experiences and guarantee the total satisfaction of our clients.

The journey to the best customer service starts with downloading our e-book so free Don’t leave it for tomorrow, download it now!