Robots with ’empathy’ are already selling cars and could take on the role of therapists in the US

The artificial intelligence segment has grown exponentially in recent years, becoming one of the main topics of discussion when it comes to technology. In addition to creating images, voice simulation, creating texts, videos and assistance in several areas, the new a concept called artificial empathy he can turn robots into great salespeople, maybe even therapists. In fact, the real model is already being tested and is working as a Honda dealer in the US.

Scott Sandland, founder of Cyrano, a company focused on artificial empathy, says the idea is to make technology help solve real-world problems. “If you’ve had a bad day, saying “I’m sorry” is empathy; say, “How can I do this better?” it’s empathy. We want the system to take into account our feelings, state of mind, priorities and values.“.

In an exclusive interview with Tilt. Sandland comments that the idea behind the concept is to create a true connection between the robot and the user. Can you imagine if artificial empathy becomes sophisticated enough to become associated with AI? It may not take long, as Cyrano’s artificial empathy model is already working in some real-world situations, such as as an assistant at a Honda dealership in the US.

Cyrano’s artificial empathy

According to the test results, a robot makes 26% more sales and 44% less time than a solo employee. The tool is expanding to work across sectors such as real estate, Sandland said. “Depending on the profile of the person concerned, the robot suggests which features of the car to highlight.“.

However, CEO Cyrano is a bit bolder in his aspirations. For Sundland, the goal is to create a “digital therapist,” a robot capable of assisting real psychologists in care, facilitating support groups for people at risk, or helping patients manage anxiety crises when a psychologist cannot respond immediately. It’s still a little early to see digital therapists, but with the speed at which AI is evolving, it’s not surprising if it ever happens.

Humanoid robot works as a security guard and can become a guardian for the elderly
Developed by 1X, EVE is the first human-like robot in operation in Europe and North America.

Source: UOL

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