Months of struggle and this moment is expected to come but yes indeed today, June 29, 2023, the new amendment to the General Telecommunication Law came into effect, partially shelving the possibility of commercial negotiations. companies without the customer’s prior approval.

However, you should know that not all is good news, because There are some exceptions that will remain in effect. and that many companies can hold on if they keep calling us for commercial purposes. In this post we will tell you what these situations are and first of all how you can solve it to avoid such actions.

the law is over

As we told you, as indicated by article 66 the new General Telecommunications Law, “It is forbidden to make phone calls that are not requested by the consumer and/or user for the purpose or effect of promoting or selling goods or services, by operators”. The problem arises when it is possible for us to give our consent without knowing it, and this is a key element when it comes to using the law in our favour.

Companies will seek to take advantage of the terms and conditions of any service to sign our consent when receiving calls for business purposes, therefore appropriate Let’s definitely review everything we signed to avoid surprises.

On the other hand, another common technique used by some companies is known as phone spoofing and is a mechanism consisting of: falsifying the identity of our phones’ caller recognition systemsSo much so that we think they are calling us from our own country, but in fact they are not.

In summary, Spanish law only applies to calls we receive from Spanish territory.if they are made from abroad, there is nothing we can do to avoid this, so we will have to resort to the classic number blocking that any Android device offers us.

How to report if we receive a business call from Spain?

After reviewing the potential scams that companies can catch, it’s time to see them. How can we report such spam calls? so they stop them from occurring in the most effective way possible (leaving aside the manual blocking of numbers).

In this case, as we learned thanks to Xataka Android, three possibilities we can apply to make a claim. These three actions can be performed simultaneously, so the more the better:

• File a claim through the OCU: The OCU itself will be able to manage any allegations of such fraudulent use. We will need to access their website to complete all the information they need.
• File a claim through the AEPD: thanks to We can make a claim on the website of the Spanish Data Protection Agency, through their usual channels
• Make a claim to the company itself: all help is inadequate, so if you do locate the company making these calls, you can always make a complaint by contacting the complaints department, but unfortunately this is not the most effective way to stop them. doing this

via | Xataka Android

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