MSI is urging users to avoid installing the Windows 11 update as it causes customers’ computers to crash and display the “Blue Screen of Death” error. For those who have already installed it, the company has released a workaround today that may temporarily fix the issue that arose after Microsoft released an operating system update on August 22.

The purpose of the KB5029351 update is to improve performance, but it seems to cause a blue screen of death with the error message “UNSUPPORTED_PROCESSOR” on computers with certain MSI motherboards.

According to user reports, MSI says the issue affects customers with MSI’s Intel 600 and 700 series motherboards: “Both MSI and Microsoft are aware of the ‘UNSUPPORTED_PROCESSOR’ error and have begun investigating the root cause.” expression. “While the investigation continues, we recommend that all users temporarily refrain from installing the KB5029351 Preview update on Windows.”

If you are among the unfortunate users who encounter the error, MSI states that in some cases, the KB5029351 update can be automatically removed, allowing the computer to return to normal. Therefore, these users should avoid reinstalling the update.

“However, if KB5029351 is not removed automatically, we recommend updating the BIOS [материнської плати] Downgrade MSI, KB5029351 and uninstall it from Windows.