Information Technology and Communications Authority (VAT) recently published the reports entitled “Market Data of the Turkish Postal Sector” and “Market Data of the Turkish Electronic Communications Sector”. in the field of electronic communications brought the complaints situations to light. According to the data shared, the number of applications submitted through the BTK Online Consumer Complaint System was recorded at 52,919 in the first quarter of the year.

According to BTK data, the information technology sector is the most complained about sector internet providers happened. A significant portion of all complaints, 51.4 percent, were caused by service providers. According to BTK, per 1 million subscribers there are 1,531 for service providers, 994 for satellite platform services, 213 for cable TV broadcasting, 212 for fixed telephone services, mobile services 210 people complained about it.

Connection and quality of service are problems for citizens

BTK also provided data on citizen complaints. According to this; The biggest reason for complaints about internet providers is connection and service quality. The biggest problem with complaint requests about mobile services is billing was the problem. The main reason for complaints about satellite platforms and landline telephone services is subscription transactions appeared as.

BTK also shared data on the postal sector. Accordingly, the number of applications to BTK through CIMER and individual petitions has increased over the past year. 13 thousand 300 happened. When it comes to the postal sector, consumers mainly complain about locations and employees. So your complaints 46.4 percent That’s what it was about. In addition, late deliveries had a share of 16.8 percent, lost-stolen complaints had a share of 13.4 percent and complaints about damaged deliveries had a share of 4.8 percent.