ServiceNow has launched a new version of its platform called Vancouver. The platform is equipped with generative AI but also adds a zero trust layer.

ServiceNow is excited to take us on a world tour with its new platform releases. Last year’s big update was named Tokyo, this year’s update is named after the Canadian city of Vancouver. ServiceNow knows its trends and it will come as no surprise that the new version is packed with generative AI features.

The company has been wanting to make a name for itself in the AI ​​market for a long time: it has already developed various artificial aids under the name Now Assist, including a tool that helps with coding. These virtual agents will now be integrated into other modules within the Now platform: IT management, customer service, human resources and that Workflow creator.

ServiceNow developed and developed Now Assist entirely in-house. This has the advantage that each version of the virtual agent can be trained for specific tasks. Now Assist therefore behaves differently in IT management than when you use it in HR matters. The value of generative AI isn’t in helping employees find information, but in providing them with concrete answers to real-world situations, ServiceNow’s Jon Sigler tells SiliconAngle.

There is more

It’s not just about generative AI. Security continues to be high on the priority list for IT leaders, so ServiceNow Now Tokyo is adding additional security. The vault from which all privacy and security settings are managed is now behind a zero trust wall. This is to ensure that only those who are authorized to do so are allowed to operate the security policy buttons.

Ultimately, ServiceNow wants to tailor its platform more to different industries. For organizations in the medical field, there will be a management module to manage X-ray machines and other specialized medical equipment through a central platform. From Source to Pay The finance department keeps track of outstanding debts and with the EGD module you can monitor the personal development of employees and provide them with appropriate training.