Deloitte research has shown that less than a tenth of the Belgian workforce uses AI tools at work. This emerges from a new report from the company.

Deloitte has released its latest Digital Consumer Trends Report and it contains some pretty surprising news. Almost seven percent of the Belgian population uses AI tools at work. That’s 29 percent of people who have ever used generative AI.

Work versus pleasure

The report is an international project in which Deloitte takes an annual look at consumer technology trends. Of course, the ubiquity and rapid growth of AI also plays an important role.

However, the result is surprising for professional use. ChatGPT remains by far the most popular, but that’s especially true for personal use. Only seven out of a hundred Belgians use AI tools during working hours. However, thirty percent are of the opinion that their employer would welcome the use.

The OpenAI model is also by far the most familiar to those surveyed. What is striking about this aspect is that Microsoft and Google only come in third and fourth place in this ranking:

• ChatGPT – 40 percent
• My AI (Snapchat) – 8 percent
• Microsoft Bing Chat – 6 percent
• Google Bard – 4 percent

This further highlights the more personal use of AI. This is also quite irregular. Twenty percent use the technology weekly, with daily use this figure drops to five percent.

In September, ITdaily conducted a similar survey and the results are in stark contrast to these numbers. The reason for this is simple: our target group is much more focused on technology in a professional context. In our survey, seventy percent of IT employees said they use ChatGPT while working.

Trust and distrust

Another notable finding is the percentage of respondents who have a fairly high level of trust in AI. A third believe technology continues to generate accurate and unbiased answers. This is quite a worrying fact and proves that there is a need for greater awareness among the general public.

However, there is no such thing as universal blind faith. Half of respondents are concerned about the future impact of AI on employment. Understandable, because even OpenAI CEO Sam Altman is not entirely satisfied with this.