What happened

A major technical malfunction interruptions in the provision of communication services. Users complain about the lack of network, Kyivstar’s home internet is also affected, there is also no access to the company’s official website.

In response to the incident, Kyivstar immediately mobilized experts to eliminate the problem and assured subscribers that it was making efforts to restart normal operations.

Reason for failures

As DEV.UA noted, the main reason for the closure was: Malicious hacker attack on Kyivstar network infrastructure.

What to do if there is no network

While the company’s experts are dealing with the situation, Kyivstar recommends its subscribers to use this service “National Roaming”. Thanks to this service, you can seamlessly switch between Vodafone and lifecell without having to change your SIM card and pay extra fees.

Despite the difficult situation that has arisen, Kyivstar continues to strive to resolve technical issues and restore full functionality of its mobile network. At this time, it is not known exactly how long it will take to restore the full functioning of the network.

What is known about the Kyivstar failure

• On the morning of December 12, people began to write comments under the operator’s last post on Facebook about problems with communication, the Internet and messages.
• Later, the Kyivstar company explained the problems as a technical malfunction and assured that experts were already working to eliminate the problem.
• People were advised to use the “National Roaming” service. But it doesn’t work. This information was reported by the press service of the Ministry of Digital Affairs in a comment to hromadske. According to the ministry, this is a temporary problem that all Kyivstar specialists are actively working on to restore communication with their subscribers.
• The Ministry of Statistics assured that the company will continue to provide services in the near future. They also assured that they will discuss with operators mechanisms that will help prevent similar situations and protect users from unexpected communication problems.