Detail

The mobile operator’s Facebook page reported that the voice service also continues to operate. But its availability and quality depend on many factors. Experts continue to work to eliminate the problems once and for all.

Subscribers should have noticed that the connection has been re-established, but if your SIM card is not registered on the network, try the following:

• Restart the phone.
• Turn airplane mode on and off.

There are still short-term communication problems in some regions, but our experts eliminate them. We apologize for the inconvenience and will continue to work.
– wrote on the company page.

Mobile internet will be “carefully” returned to subscribers in the afternoon. This was announced by the company’s president, Oleksandr Komarov. He noted that it was initially planned to reactivate mobile internet on the night of December 13-14, but these plans had to be postponed until now. “Unfortunately, we have not been able to restore it yet. But we hope that this afternoon we will start restoration from western Ukraine, carefully restoring mobile Internet services region by region.”– Komarov announced during the telethon broadcast.

The company also reminded that it is cooperating with the SBU and other state authorities to find out all the details.

• Let us remind you that on the morning of December 12, users noticed interruptions in communication and the Internet. The company later said it had been targeted by hackers.
• On December 13, the Russian Solntsepok group claimed responsibility for the cyber attack.
• The Security Service of Ukraine announced that this criminal group is a hacking unit operating under the Main Directorate of the General Staff of the Armed Forces of the Russian Federation.