What is known

As it was known before, the current malfunctions occurred not as a result of a new attack, but during the stabilization process after the December 12 cyber attack.

As our network is currently in the stabilization phase following a large-scale hacker attack, there may still be short-term difficulties in the operation of services. So, on the morning of December 20, in some cities of western and southern Ukraine, difficulties arose in voice communication and in the operation of the mobile application “My Kyivstar”. The company’s specialists are working to restore services. We do our best to solve technical problems as soon as possible,
– they wrote on the company’s Facebook page.

Let us remind you that the company has previously published various recommendations for users who cannot connect to the network. If your smartphone does not “catch” the network even after the problem is fixed by the company, reboot or turn on “Airplane” mode for a few seconds.