The introduction of Copilot on Windows 10 is taking place in stages. Two months later, Microsoft admitted that there were problems with the update, but they were not (entirely) attributable to Copilot.

Microsoft confirms there are issues with Windows 10 update KB5032278. That’s pretty late, as the update was rolled out to Windows 10 devices on November 30th. KB5032278 was one of the biggest updates to Windows 10 in a long time: it brought AI Copilot to the operating system.

The cause of the problems does not lie with Copilot, but with the Edge browser. A rebellious browser package prevents the system preparation tool from doing its job properly. Updates introduced after KB5032278 can also cause this issue. Microsoft is working on a final solution, but has since released a workaround in PowerShell. You can view the individual steps here.

Difficult rollout

The rollout of Copilot in Windows 10 didn’t go completely smoothly. The AI ​​copilot may not play a role in this particular problem, but copilot also behaved like a bad pilot. Microsoft had to disable the preview version on devices with multiple connected displays, and taskbar placement also appeared to impact Copilot’s performance.

Problems never happen on their own, and that was certainly the case with update KB5032278. An encryption issue was fixed by Microsoft on January 23rd. There are few certainties in life, but you can assume that Windows updates will cause problems. Nor was it with full enthusiasm when Microsoft introduced Copilot for Windows 10. Microsoft hoped the AI ​​features would encourage users to switch to Windows 11. But in order to quickly increase Copilot’s user numbers, this time it is Microsoft that is adding water to the wine.