The Chinese technology manufacturer, which has started to attract a serious customer base in Turkey, especially in recent years. TECNOreceived a notable award. The company participated in the 9th with its customer-oriented after-sales services ACE AwardsHe was considered worthy. Last year TECNO said: “Turkish brands with the highest customer loyalty” survey, it was number one in the smartphone industry.

ACE Awards, which Şikâyetvar started handing out in 2014, are not only able to provide the best customer experience to brands is given. That TECNO is deemed worthy of such an award is a testament to the company’s determination and commitment to customer satisfaction. your dedication it reveals.

How did TECNO manage to receive such a prestigious award?

The company, which particularly values ​​customer feedback, is my greatest strength. in the software field from studies to take. Based on customer feedback, the company aims to provide a “perfect experience” to its users. In addition, TECNO’s user experience team; to customers via channels such as call center, WhatsApp or email. fast answer gives. All these efforts allowed the company to improve customer experience and receive awards in this field.

Marketing Director of TECNO Türkiye Enes Pehlivanin his statements on this subject”As TECNO, we prioritize the satisfaction of all our users, whether it concerns hardware or software problems. Our user experience team provides step-by-step solutions, continuously monitors the service process and responds quickly based on our software system. We can understand our determination on this point from the fact that currently only 16 out of ten thousand customers come back to us with a complaint. Our goal is to increase this number reduce to 5 per ten thousand.” he said.