Microsoftis developing an AI-powered Xbox chatbot to automate support processes. According to sources close to the company, the tech giant will offer an animated virtual chatbot that acts on support requests to the players. This chatbot also has the potential to be part of Microsoft’s large-scale artificial intelligence initiatives.

Xbox’s chatbot, Microsoft’s Xbox ecosystem and network has access to related supporting documents. This way he can guide the players by giving appropriate answers to the questions. It is even claimed that the chatbot can also perform game refund transactions.

For the time being, testing is done in-house

Microsoft is currently testing the chatbot within the company, but has recently expanded this testing team. This is taken as a sign that we may see it in more detail soon. Haiyan Zhang, General Manager of Xbox Gaming AI, “We are testing the Xbox Support Virtual Agent, an animated internal prototype that can query Xbox Support issues via voice or text.” he said. Zhang also said that thanks to this tool, players faster He stated that they could reach support.

Currently Vodafone Microsoft, which offers artificial intelligence chatbots with Azure AI Bot services to major brands such as PwC and PwC, has also put forward its initiatives to increase the use of artificial intelligence in games with this development. It is known that the company wants to use Copilot in a similar way. at the beginning of the year “Xbox Everywhere” It was stated that artificial intelligence tools would be given importance during the event.