It is normal that Meta, which has more than 2 billion users, tries to use all kinds of automated systems for WhatsApp technical support. It was already difficult to talk to a human using WhatsApp support and it will soon become even more difficult with the introduction of WhatsApp support. Technical support with AI.

WhatsApp prepares a chat with technical support powered by a chatbot. The application emphasizes that technical support is available 24 hours a day, 7 days a week and less waiting.

The bot answers your questions

If you are having problems with WhatsApp today, you can reach technical support from the application itself at: Settings > Help > Help Center. The app tries hard to get you to use self-service help articles but you have a floating button Contact usfor send message to support.

In fact, at this point, after you write your request, the application again suggests relevant articles, so you should press the button. Send my question to WhatsApp Support To start a conversation But what’s next for WhatsApp? Introduce AI to support chatas we were able to verify by reviewing the latest beta version of the app.

A new information window welcomes us AI-powered support chatThis seems more straightforward than the current method, which forces you to take some intermediate steps before opening the chat. This is stated in the text “send a message in the chat at any time to ask a question to support.”

More importantly, it is the next section that shows that there is artificial intelligence support. Provides faster response, 24 hours a day and 7 days a week. Bots do not rest.

Sometimes he understands you, sometimes he doesn’t.

Although the AI ​​support screen is not yet active for users, it appears to be functional, so we were able to test it. As AI the truth is It seems to limit itself to recommending support articles for you It is more than just following the conversation, although it is expected to improve with use.

In our tests, it didn’t understand one relatively straightforward question, while in another it pointed us directly to a support article and asked us to please not respond further. Chatting with people continues to be among the most important topicssuch as account problems. Bots and help articles for everything else.

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