A harmless update to Adobe’s terms of service sparked great outrage among customers. Users’ distrust of large technology companies and their AI tools is clearly noticeable.

Adobe recently updated its terms of service, but this has sparked outrage among many Adobe customers. According to them, with this forced change to the terms of service, Adobe initiated that it could use customer content to train its Firefly AI model. Shortly after, Adobe assured its customers that this was not the case and clarified its commitment to customers. This reaction from Adobe customers to a small update shows how users are increasingly distrusting big tech companies and their AI tools.

Revised Terms of Use

Adobe recently made a small, seemingly harmless update to its terms of service. Many Adobe customers interpreted the changed terms of service they were forced to accept as a sign that Adobe is giving itself the freedom to access customer work to train its AI models. At least, that’s how users interpreted the update.

mistrust

Adobe has published a blog post to reassure customers, noting that Adobe’s obligations to customers have not changed, and trains Firefly for licensed content, not user content. In addition, Adobe also claims that it does not acquire ownership of a customer’s work.

Although the change in terms of service was misinterpreted by users, it shows the growing distrust of big tech companies and their AI tools.