Doing paperwork in public administration can be terrifying. Not to mention, as a general rule, their apps and websites are usually a disaster. Luckily, I have a ‘My Citizens Folder’ or ‘PLAYMAD’ application This is exactly what I will talk about in this article.

This is an application that aims to help Residents of Madrid (by birth or adoption)In addition to providing video tutorials to explain some procedures in a simpler way, it also includes cultural content and explains curiosities about the region.

Free and without registration

The Community of Madrid introduced the ‘PLAYMAD’ application with the aim of becoming “one”. digital access and broadcast channel “Information services, citizen services and electronic administration in the region”. To do this, it has video and content from Telemadrid, as well as many other functions that can be quite useful.

It is practically available for free for both iPhone (iOS 13 or later) and Android phones (5.0 or later). any moderately new mobile phone can access it.

Although there are some negative comments about its performance, the truth is that it has a good average score on both platforms: 4.2 out of 5 on Google Play and 4.7 out of 5 on the App Store. In my case, I have to say that It gave me a good user experience During this time. And it’s free, remember that.

Procedures and culture pills described

The first thing I want to explain about its functions is in ‘PLAYMAD’ procedures cannot be performedWhat this app offers is a kind of video tutorial that includes the necessary information to claim maternity benefits, register for a virtual health card or request a youth card or large family title, for example.

All of these procedures appear in the same tab, so just click on them. to see related videos in a normal player where we can pause and move around the timeline. They are usually short videos.

In addition to these informative videos, ‘PLAYMAD’ also includes a lot of content about the region’s culture and curiosities. For example, “theatre pills”a section located in the homepage tab interface that allows you to learn some details about famous classical theater shows. Again in video format with short and entertaining explanations.

Also located on the same home screen full programs and documentaries Dedicated to the Community of Madrid. The majority comes from Telemadrid with its famous ‘Ruta 179’ and ‘Madrid from the air’.

We can also find short and concise reports about the legendary Madrid Metro or. Movies with Madrid as the main character (Madrid for Cinema) and interviews and reports about them. In the absence of a dedicated Telemadrid application, I see this as a great contribution (I take this opportunity here to give Radio Televisión Madrileña a slap on the wrist).

We can also follow up from an institutional perspective. The official procedures of the community. And finally, there is a section explaining how to get in touch. citizen servicesWhether it’s the 012 phone number or the offices known as ‘360 Offices’.

Cover image | Model Studio

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