A student named Eyyüp Palmanak shared a post on his LinkedIn account explaining a problem he was having with his Monster computer.

The student, who was preparing for a master’s degree at the University of Bologna in Italy, complained to Monster Notebook that his computer had been waiting for two weeks because the technical service had not been dealt with.

The brand tagged in the post reached out to Eyyüp Palmanak and took a three-thousand-kilometer step to solve the problem.

Monster Notebook co-CEO İlhan Yılmaz announced on his LinkedIn account that the computer, which missed its international flight, was personally brought to Italy by a Monster Notebook employee and hand-delivered.

The crisis that started in the technical department grew into an international customer satisfaction story.