More details about the problem

As the company explains, this bug only affects Word users, which is offered as part of the Microsoft 365 suite of programs. Error detected. In version 2409 from build 18025.20104. You can check the version of the program by going to File – Account – About Word within the program.

The only problem is when you close Word after editing and you are asked to save. After saving changes this way, the file may disappear. The company promises that everything will be fine if you save the file using the corresponding button and then close the document. Files synced to the cloud are not affected.

It also only affected locally saved files with a # symbol or uppercase extension in the name, such as .DOCX or .RTF.

The company has received many reports regarding deleted user files and is currently investigating the issue. Until a fix is ​​found, it is recommended that you save your files using the dedicated floppy disk button located in the quick access bar at the top.

If you have fallen victim to this unpleasant mistake, you should definitely Check the Recycle Bin on your Windows computer – the deleted document will most likely be there and can be easily recovered by dragging it to the desktop or another folder.