A major AI-powered cloud call center in the Middle East leaked millions of customer data after a cyberattack. After the attack, hackers They are trying to sell the seized database on the dark web..

This incident, discovered by security research firm Resecurity, was spotted on a notorious forum where hackers regularly exchange data. The attackers stated that they gained access to the management panel of a major call center operating in Saudi Arabia and accessed the database of more than 10 million calls.

The speeches in question are; It includes interactions between customers, call center agents and artificial intelligence bots. According to researchers The leaked data contained sensitive information such as national identity documents and this increases the risk of fraudsters using this information to create false identities and commit identity theft.

Users’ data was sold on forums

Hackers offer to sell this database of cryptocurrencies such as bitcoin or monero for $15,000. In the sales advertisement Ability to access gigabytes of documents and the admin panel, as well as chats from 1,000 business customers and 1 million end users What they offer is underlined.

Although Resecurity reports that the attackers were quickly removed from the systems and the access sold is no longer valid, the potential damage from stolen data will likely plague the company for some time to come.

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