At the WebexOne event, Cisco introduced an AI tool that strengthens collaboration between hybrid employees and can support customer service.

Cisco excels in the communications sector with AI tools for improved collaboration and customer service. At the WebexOne event, the company presented AI solutions for hybrid work and customer interactions.

Increased productivity

Newly introduced tools include Spatial Meetings and Ceiling Microphone Pro. Spatial Meetings creates an immersive virtual meeting room with 3D video, responding to the desire for more physical presence in virtual meetings. The Ceiling Microphone Pro, the world’s first AI microphone, automatically adapts to room and speaker movements.

Additionally, there are tools that focus on managing hybrid workplaces more efficiently. Workspace Designer lets you set up meeting rooms virtually to optimize video and audio quality. Smart Diagnostic helps IT administrators provide context for technical issues.

Finally, Cisco announced AI tools focused on customer interactions, such as Webex AI Agent and AI Agent Studio. This conversational AI accelerates customer service because it can answer simple questions on its own. This means customers have to wait less and are more satisfied. Complex questions are still being worked on by people.

AI is therefore playing an increasingly important role in our working lives. Research shows that AI is currently most commonly used in retail. Unfortunately, many companies are not quite ready for AI and have to overcome some challenges.