Microsoft Outlook crashes when users try to select text using Ctrl+C. Microsoft offers a workaround.

A new error has appeared in the Microsoft 365 version of Outlook since last week. When users select text in a classic Outlook email and use Ctrl+C, Outlook crashes. Microsoft released a new support page last week explaining how to fix this issue.

Ctrl+C = crash

Are you using the latest channel version 2409 (build 18025.20096) of the classic version of Outlook? Then you may have already discovered this problem. When copying text using the Ctrl+C keyboard shortcut, the Outlook app crashes. This issue is most commonly encountered by users using languages ​​with an IME (Input Method Editor).

Microsoft is currently working on a permanent solution, but is offering workarounds in the meantime. On Microsoft’s support page, the company explains two different solutions. A first is to revert to a previous version of an IME. Microsoft explains how to do this on this page.

A second option is to restore Outlook yourself to a version older than 2409. To do this, go to the update history in Microsoft 365 Apps to change Outlook to the previous version 2408. You can also follow these steps:

• Open a command prompt with administrative privileges by right-clicking the menu button Go Click and Terminal (Admin) click.
• Type or paste the following two commands into the command prompt box and press Input after each entry:
• cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
• officec2rclient.exe /update user updatetoversion=16.0.17928.20156

This is not the first time that errors have occurred in Outlook. Recently, users with more than five hundred folders had problems sending emails with Outlook for a long time. This problem has existed for a year, but Microsoft released an update in October. It is not yet clear when the company will find a final solution to the current problem.