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Some Dell PCs have difficulty entering sleep mode or will not shut down completely. Microsoft’s big Windows 11 24H2 update is to blame for this, Dell is working
Some Dell PCs have difficulty entering sleep mode or will not shut down completely. Microsoft’s big Windows 11 24H2 update is to blame for this, Dell is working on a solution.
Since the rollout of Windows 11 24H2, many problems have arisen with the new update. Recently, the Alt + Tab keyboard shortcut caused a black screen or an error left users with 9GB of undeletable files. You can now add Dell PCs that won’t shut down to the error list.
A support document from the manufacturer states that there is a compatibility issue between Windows 11 24H2 and the Dell Encryption app. Version 11.9 appears to be incompatible with the update and prevents the PC from shutting down. Putting the PC into sleep mode doesn’t work either. Business laptops are particularly affected.
Microsoft hasn’t identified the problem yet, but fortunately Dell has. You have now completed version 11.10 of the Dell Encryption app. This will fix the error. Particularly practical: The software updates itself automatically as soon as the error is detected.
Windows 11 24H2 is the big Windows 11 update of the year and comes with numerous new functionalities. We have bundled the most useful new products for you in this overview. If you are still stuck with Windows 11 22H2, you would definitely do well to update your device. Support for this Windows 11 version ended on October 8th.
Source: IT Daily
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