Reasons for temporary suspension
It was stated that the service will not be available for six hours on December 19, 2024. 24 Channels With reference to the company’s press service.
They state that the decision had to be made due to the sharp increase in the number of number transfer applications.
“While earlier the system processed an average of 4.5 thousand applications per day, on December 16, the number of requests rose sharply to 17,012. the greatest load during the existence of the system”, – says the message.
Such a large number of applications caused the system to slow down: message processing time increased, queues were formed in the processing of requests, which affected the overall speed of number transfer.
Plans to improve the system
NKEK stated that operators are obliged to inform subscribers about the temporary suspension of service. Number transfers are scheduled to resume at 8:30 a.m. on December 23, 2024.
To avoid similar situations in the future, NKEK plans to triple the efficiency of the system so that it can withstand a significant load, for example, during tariff campaigns.
Comments from lifecell
Mobile operator lifecell has confirmed that there has been a significant increase in demand for number porting to its networks in December 2024.
In the statement made by the company’s press service, “Last week, a significant increase was recorded in applications for number transfer to Lifecell and the number of visitors to our stores increased severalfold.” The statement was included.
Lifecell also guaranteed that they would not experience any technical problems. All applications received after the system is restored will be processed by the Central Database (CDB).
“We stand ready to process all requests quickly as soon as the system is operational again to accept new subscribers to our network,” the company added.
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what was before that
On the eve of the New Year, leading mobile operators in Ukraine announced changes to tariffs for their services, and some decided to increase prices, while others remained unchanged. The company “Kyivstar” confirmed that it will increase the cost of mobile communication services from Friday, December 20.
In an effort to offset the price increase, the company has promised to expand the offering of its popular services. Meanwhile, Vodafone also announced that tariffs will be increased as of December 24.
Lifecell, on the other hand, has maintained the current prices for more than a year. The company assured that it has no plans to increase prices in December 2024.