If you are a Samsung user, do you know that the company has remote support? Free service provides expert support for problem solving, answering questions and usage tips branded smartphones, tablets, laptops and TVs. Service, which is performed in real time via remote access, it is completely safe for the client. See below for more information on remote assistance service and how it can be activated if necessary.

How Samsung Remote Support Works

Designed to help customers get the help they need from the comfort of their homes, the service can be used in a variety of situations, including those with complex setup samsung account, update software and applications, back up and restore factory settings and even set up and pair Samsung devices to facilitate daily use. The service is completely free. and offers benefits such as personalized and direct support tailored to the needs of each individual.

To access the serviceit is necessary that the client Download the Samsung Members app, available from the Google Play store and Samsung Galaxy apps.. After that, the user must click “Support” in the bottom menuto the point quick help click “Remote Support”. After installation is complete, read and accept the terms of use, then call samsung technician call 4004-0000 (capitals and major centers) or 0800-555-0000 (other localities). Knowing what the client wants remote access serviceSpecialist will provide a 6-digit PIN. This PIN, which must be entered smart tutor userit is important to give the technician access to the device.

Order the service directly from the TVthe user must access the menu, select “Support” and click on “Request Support”. Now for those who want activate the service via notepadyou can directly access Samsung Support is looking for “Online Support‘ in the search bar, through which the client must request remote access from a specialist.

Samsung remote support is completely secure

The access password provided by the expert is a means of ensuring the safety of consumers in obtaining the assistance they need. In addition, while the Smart Tutor is running, a message notification will be sent to the user to configure privacy settings, lock the screen, and even disconnect from the technician. To activate any of these options, the user just needs to click “Confirm”.

Another security measure guaranteed Samsung in that the remote access system allows only one connection session to the device. This means that after the service is completed Samsung will not be able to reconnect to the device unless the client generates a new PIN.. And in the case of remote TV support, the service can also be completed on screen off.

Private apps like messages, contacts, picture gallery and camera. may only be made available to a Samsung technician with the customer’s permission. To do this, a message will be displayed on the device screen asking you to confirm access to the tools. And for users who want to hide some personal content, you can block viewing by a technical specialist. For this, pull down the notification bar, tap “Smart Tutor Connection” and tap “Lock”..

What you need to access Samsung Remote Support

To get the best experience from the remote access service, it is important that the user has a stable internet connection currently a specialist Samsung access your device. Moreover, it is essential that Smart tutor app installed and the device is running at least Android 4.4.2 (KitKat).

The service is available 24 hours a day, with the exception of smartphone access, which is open Monday to Friday from 8:00 to 20:00 and on Saturdays from 9:00 to 18:00, excluding public holidays. For more information about the remote access service offered by Samsung, see this link or watch the video below.

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