Meta, which was founded in 2004 under the name Facebook and incorporated Instagram and WhatsApp, as well as the same social media platform with the old name, shared a statement that many people have been waiting for today. Meta has become a social media giant for the first time after 18 years of experience. open customer service announced.

With the aim of solving users’ problems, Meta’s new customer service team is currently taking the first steps, according to the information provided. But the company has its own About the evaluation of the Supervisory Board brought this work forward. Because the board said it had received more than half a million complaints from Facebook users, most of them about problems with accounts.

Setting up the department has become one of Meta’s priorities:

Meta’s vice president Brent Harris, who confirmed the project to Bloomberg, also shared key information about the project’s ending. “How do we consider and respond to customer service and why their content was removed or their account was terminated?Brent said, adding that he is currently in the new customer service department. they spend too much time stated.

Brent has not yet shared how Meta’s customer service department and the people who will be working in the department will interact with customers. We seem to be hearing a lot of new news about Meta’s customer service soon.