Vox Media unveiled a series of customer complaints Tesla about the quality of services provided by the manufacturer’s workshops. electric vehicles. The media had access to complaints from car owners Tesla to Federal Trade Commission (FTC), a body whose functions include consumer protection. The complaints show that the automaker is far from its goal of no maintenance and is struggling to maintain the quality of its vehicles. electric vehicles.

Elon Musk Says Tesla Cars Will Have Direct Internet Connection From Starlink

Tesla: Bring your car to the repair shop and get rat poison

… And the dead mouse itself. Among several cases of poor service Tesla, this is perhaps the one that attracts the most attention. The client took electric car for repairs and noticed that there was a dead rat and poison in the front trunk. Even though the manufacturer is a bestseller and consumers praise the quality of the cars, there are many customers who are unhappy with the store’s customer service. Tesla.

And finding a rat and poison in your car might be bad, but what about when you leave your Tesla Model S 51 days for MOT and you see that part of the car was sealed with tape? See the tweet below. Another reported case concerns a customer who, even though he said he liked the car, was motivated by the support team not to buy it. Tesla again.

Customer frustration and Tesla’s focus on sales

You will need to invest $15,000 so that your Tesla can drive itself.

The reason for the disappointment is even greater when Tesla uses as a differential the fact that Electric vehicles require less routine maintenance. Elon Musk announced that the goal is for the brand’s cars to be maintenance-free. However, the company seems to be missing one of the most classic marketing teachings: it is cheaper to retain a customer than to acquire a new one.

Naturally, the more cars sold, the Tesla will have more customers in need of authorized brand services. However, everything suggests that the manufacturer does not have the capacity to serve its customers. There are fewer than 200 service centers in the United States, which puts current customers on a waiting list of up to a month or more to bring their services. Tesla for maintenance, and many have to make a long trip to the nearest center. To make matters worse, the brand’s fleet is aging and there are still no freelance mechanics. Tesla competent enough to repair cars.

Elon Musk: the world needs more oil and more children
The richest man in the world attended a lecture on energy in Norway

Source: Vox

…..