Work began in February 2022, but the team later had to stop work due to the Russian invasion on February 24. It was restored and finally completed in July.

Why is it really important

In connection with Russia’s military aggression, most IT companies with offices in eastern Ukraine were faced with the need to remotely regulate the business process, which required access to cloud services, as well as relocating their employees to other regions.

Molfar conducted the research under the guise of a myth, contacting providers on behalf of an IT company that wanted to open an R&D (Research and Development) department for remote workers (5-10 people) to optimize the workflow since development. will take place in a cloud storage.

In this way, the community was able to obtain technical data and test access to services to compare the technical aspects of 17 companies in the Ukrainian market.

What the study shows

According to the sum of points, the first place was divided between GigaCloud and Tetcloud (cloud service of Latvian company Tet). GigaCloud received the highest score in the “KP’s reaction and conditions” category. And Tetcloud received top marks for technical support work in the “Contract signing” and “Technical part” categories.

De Novo and Tucha shared second place, scoring high in the “KP’s reaction and conditions” and “Technical part” categories as well.

Third place went to “Parkovy”, which received high marks for its technical support work in all three categories.

foreigners

Adamant received the lowest score for technical support in the “Technical” category. In the “SP Terms” category, Adamant shared low scores with Volia. In the Contract Signing category, DataGroup, DataStore, Adamant, and UCloud scored the lowest.

Leaderboard / Photo: Molfar

To compare the companies’ current indicators with the previous year’s indicators, the company’s scores for the same indicators for 2021 and 2022 are summarized:

Ranking by the sum of points and comparison of company indicators by years / Photo Molfar

Reaction and conditions of KP

The first place in the category went to GigaCloud, and the second place went to Tucha. Both companies responded promptly to the request and as quickly as possible: GigaCloud within 5 hours, Tucha within 1 hour.

The best indicators “KP’s reaction and conditions” / Photo Molfar

Also, both companies scored maximum points for having a discount and loyalty system in the form of deferred payment when needed. GigaCloud is more flexible when changing the tariff – the user can independently change the tariff in his personal account, while in Tucha you need to contact technical support to change the tariff.

In addition, using GigaCloud, the user is better insured in case of outage or data loss – the company reimburses 10% of the cost of the customer’s services for every 30 minutes of downtime, the maximum amount of compensation is the monthly cost of the service. . Tucha reimburses the daily cost of the service only when problems are detected. Among other things, GigaCloud complies with the ISO 27701 data protection standard (GDPR).

In third place was De Novo, which responded very quickly to the request and responded to the customer within 5 hours. De Novo scored maximum points for holding an ISO 27701 certificate, as well as for the ability to change the tariff in the user’s personal account, but not for other points.

Outsiders were Volia, Adamant and Vodafone, and they responded relatively quickly to demand, but other than that, they didn’t score. Volia has no certificate, no option to change the tariff through the user account, and the service automatically stops working if there is no money in the account. Vodafone is more loyal, but disconnects the service after 10 days of notification of non-payment, but there is also no option to change tariffs in the user account, and only ISO 27001 certificate type.

Adamant responded to the request faster than Vodafone, but they do not provide customization and tariff changes, and the service is automatically blocked if there is no money in the account.

Full Scoreboard / Photo Molfar

Terms of contract signing

Tetcloud became the leader in terms and conditions of contract signing, gaining an advantage in contract delivery speed, as well as the “pay-as-you-go” additional payment method – hourly payment for resources used.

Evaluation calendar according to the terms of signing the contract / Photo Molfar

Cosmonova and United-DC, which shared second place, also quickly secured a contract for signature, but Cosmonova has limited options on “Methods of Payment” meaning they only work with prepayment and United-DC refused to file a claim. This is why they score 0 in the item “Flexibility to keep the contract” because the contract is modified according to the payment terms.

In this category, the lowest scores were obtained from DataGroup, DataStore and Adamant, which only offer prepayment options for “pay-as-you-go” and non-postpayable services, and only bank payment methods. transfer is possible. In addition, DataGroup and Adamant did not agree to make changes to the payment terms in the contract upon the customer’s request and therefore scored 0 in the item “Flexibility of Contract Content”.

Scoreboard / Photo: Molfar

technical part/test

Four companies took the lead in this category:

• De Novo,
• “Park”,
• tetbulut,
• Information repository.

De Novo and DataStore provided faster test access in 1-5 hours than “Parkovy” and Tetcloud, and within 1 day than Parkovy and Tetcloud. All four companies scored the highest in the “User Autonomy” section, meaning that the user has access to the virtual machine (VM) management system, the ability to configure the virtual server independently. In addition, all four companies received maximum marks for the quality of their technical support work; this indicates that technical support professionals show a high level of interest in helping the customer.

Graph by test access speed / Photo Molfar

Rubric for test access / Photo: Molfar

DataGroup, Cosmonova and Adamant were excluded from this category. Despite the high speed of testing time and the average level of user autonomy, the DataGroup “User Guide” (User Guide), API, the ability to manage the infrastructure with the help of orchestrators and low technical support relevance. Cosmonova and Adamant, in turn, scored well for the quality of technical support and the average level of user autonomy, but not on all other points.