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In the last week European consumersa conglomerate of European national consumer protection organizations has issued an agreement between it and HP, a traditional electronics brand. The agreement concerns
In the last week European consumersa conglomerate of European national consumer protection organizations has issued an agreement between it and HP, a traditional electronics brand. The agreement concerns financial compensation, which HP will work for the company’s customers who had a problem with a device that was blocking the use of third-party cartridges in some printers. HP.
Total multinational corporation will pay the amount $1,350,000portioned 20 € before 95 € distributed among consumers who complained, depending on the case of each of them. announcement of Euroconsumers states that customers from Belgium, Italy, Spain and Portugal who own or have had, among period from September 1, 2015 to November 17, 2020one of the 28 HP printers listed in the document, having a right receive financial compensation. The period for applying for compensation will be from September 7, 2022 to March 6, 2023.
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In 2016 HP released a firmware update, due to which third-party cartridges without a proprietary chip did not work in their printers. called Dynamic Securitythe device caused a blockage in the operation of printers that were equipped without ink and toners HP.
The company’s argument at the time was that Dynamic Security it served to protect buyers from possible counterfeit or lower quality products compared to the brand. However, this was interpreted as an attempt by the company to keep one of its profitable businesses alive. The agreement announced European consumers aims to compensate customers who have been affected by the fact that the model HP not knowing what Dynamic Security will block access to other third-party cartridges.
According to the portal Ars Techniquea HP already had to compensate its clients with financial compensation for Dynamic Security in other territories such as the US and Australia. In addition, in 2020 the company was fined by the Italian antitrust authority for “deceptive and aggressive business practices”for 10 million euros.
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Source: Euroconsumers, Ars Technica.
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Source: Mundo Conectado
I’m Maurice Knox, a professional news writer with a focus on science. I work for Div Bracket. My articles cover everything from the latest scientific breakthroughs to advances in technology and medicine. I have a passion for understanding the world around us and helping people stay informed about important developments in science and beyond.
