Google Cloud has partnered with Call Center Studio, a call center software provider with R&D centers in Chicago and Turkey. In this context, Call Center Studio will be strengthened and a cloud-based call center platform built on Google Cloud will be developed.

Google Cloud has partnered with Call Center Studio, a call center software provider with R&D centers in Chicago and Turkey. As part of the collaboration, Call Center Studio will be strengthened and a cloud-based call center platform built on Google Cloud will be developed. With the launch of the cloud-based call center, Call Center Studio becomes one of the first call center software in Turkey to be built on Google Cloud.

With the collaboration of Call Center Studio, which processes two million minutes and more than one million messages per day, the capacity is to be reached to address more than 600 customers in 34 countries. This partnership with Google Cloud allows Call Center Studio to integrate artificial intelligence (AI) into the call center platform and leverage Google Kubernetes Engine (GKE); It supports achieving a highly scalable, reliable and AI-powered contact center solution. On the other hand, this also makes it possible to accommodate high volume workloads.

Call Center Studio has the power and infrastructure to manage traffic on a global scale

Call Center Studio, which has entered our lives thanks to the Google Cloud platform, is able to offer its customers time-saving advanced services thanks to the powerful connectivity options supported by the Google Cloud infrastructure. With these solutions, Call Center Studio is positioned to have the power and infrastructure to manage traffic on a global scale. Its power and infrastructure allows it to scale quickly and smoothly according to demand, thus continuing to deliver high-value benefits to its users during high-traffic periods, such as vacations.

Call Center Studio includes BigQuery to gain insights with real-time and predictive analytics solutions, enabling the platform to make more informed decisions for business growth. BigQuery plays an important role in this process, enabling users to easily access and share analytic insights across the organization.

Declaring that the partnership is an example of the acceleration Turkey has achieved in its journey towards digital transformation, Google Cloud Turkey Country Manager Önder Gülerin a statement on the subject: “At Google Cloud, we are taking a big step forward to create a platform that allows Call Center Studio customers to easily migrate from their legacy systems and quickly deliver its services anywhere in the world. We are pleased that, thanks to our collaboration, the project has pioneered the creation of one of the most technologically advanced call center platforms. In this direction, we are very willing to partner with companies whose vision is to make Turkey a digital economy and move forward, such as Call Center Studio.”said.

İdris Avcı, Deputy General Manager of Call Center Studio Technology Also about the collaboration: “We founded Call Center Studio to help companies complete their digital transformation and achieve levels of efficiency that they could not achieve with legacy systems. Google cloud; helped us complete these transitions with the lowest possible cost, time and effort, while achieving our goal of transforming hundreds of call centers worldwide. Google Cloud continues to be our trusted supporter.” said.

Source: (BHA) – Beyaz News Agency