This service is free of charge and is valid only for receiving shipments with a declared value of up to 30,000 hryvnia at post offices and branches. To use the new feature, we recommend updating the app to the latest version first if you haven’t done so in a while.

How does it work

To entrust the possibility of receiving a package through the mobile application:

• Find the shipment you need in the “My Packages” section.
• In the “Parcel management” section, select the “Other recipient” option.
• Enter the phone number of the person to whom you have given the right to receive the package and click the “Deliver” button.
• After that, the person you selected will receive a push notification in the “New Mail” mobile application, stating that permission to receive the package has been granted.
• If the authorized person has not installed the New Mail mobile application, a Viber or SMS message will be sent to their phone.

Where to look for a new function / Photo “Nova Poshta”/Channel 24

It is worth noting that the right to receive a parcel can be revoked. To do this, you need to find the necessary package in the mobile application and in the “Manage package” section, click on the “Cancel power of attorney” option.

Only the buyer can order the “Other buyer” service and only through the mobile application. But if the parcel is ordered “Personally delivered”, it is not possible to change the recipient.

To receive a reliable package from the branch, you need to inform the operator that you are using the “Other recipient” service, specify the special code and package number that came in the message.