According to a report by blogger Gunther Born, who first reported the attack on October 21, stores were having problems with payment and delivery of online orders up until a week ago. The failures affected IT systems in at least three countries – Austria, Germany and France. Metro AG has confirmed the information on its official website.

what is known

While stores remain open, the company says it has had to switch to offline payments. In addition, there may be problems in the provision of some services. Online orders made through the program and the online store are temporarily delayed.

Currently, METRO/MAKRO is facing partial shutdown of its IT infrastructure and a range of technical services. METRO’s IT team, together with external experts, launched an extensive investigation to determine the cause of service outages. According to the latest data, the analysis confirms a cyberattack on METRO systems that caused disruptions to the IT infrastructure. METRO AG has informed all relevant authorities about the incident,
– says the official statement.

At the moment, it’s not clear what the state of the company’s entire IT infrastructure is. Metro AG only confirmed the cyberattack, but did not provide details. No information about ransomware infection or possible attack vector. It is not known who will stand behind this, whether there is a ransom demand or what the administration will do.

METRO’s Ukraine division has not made any statement on this matter, but online orders on the company’s website are working.