One of the possibilities available to all mobile phone users who have a contract with a mobile phone operator It’s a phone have a communication service, mobile data And access to a phone number is a change operator When you feel that your expectations were not met or you do not want to continue the association a company In particular.

At least in 2022 in total 7.96 million of the people Colombia Those who contracted for these services decided to proceed with the change Telephone operator using the right of free choice and Number portability to retain the same contact number as they had in the first instance.

This data was published Communications Regulatory Commission (CRC) In Colombia, indicates that only in the last three months of 2022, 2 million operations Number portabilitybarely 4.68% From July to September, it is less than the registered rate. In addition, it said that between August 2011, the date of implementation of this program, and until December 31, 2022, a total of 41.4 million of these processes were registered among the users of this program. devices in country.

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document CRC It also does a section on which cell phone companies were coming to implement these procedures. In case HolyThe most cases of this type were recorded, as they managed to register 646.5 thousand currency exchange operations. operator bound for it company.

The order of companies changes when it comes to losing customers in processes Number portability And the operator changes, then woman It is in the first place with 188 thousand processes, which is almost double I will do it which is in second place with 99.9 thousand and ETB with 1.3 thousand.

In another section, there are operators who had more customers donated than received, indicating a loss of customers you (-146.2 thousand), Holy (-47.03 thousand), Mother of God (23.7 thousand), good luck (-22.6 thousand), FlashMobile (-2.9 thousand), addition (-174) and Setrock (-128).

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According to Paola Bonilla Castano, Executive Director of the CRC, “these figures recorded by the organization indicate that the portability mechanism is effective in guaranteeing the right of Colombians to change operators according to their needs and consumption profile”.

Which service do customers prefer to migrate to?

According to the information provided by the CRC, the destination of the operations Number portability and Change operator They do not always have the same purpose, but certain figures can be determined transfers.

For example, users who start as customers Holy Most of them choose to migrate to the Tigo company (41.7%), and in that case youThose who start the process as their customers migrate Holy more (59.8%). In both cases I will do it It ranks second in the preference for portability (34.4% and 23.3% respectively).

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In the event that migration from users I will do itCRC emphasizes that the majority of cases (46.2%) prefer to transfer their number Holy and less you and woman. The latter company behaves similarly, since 37.7% of the cases of application submission start work. Phone migration It is intended for operator Claro.