Given the constant use of social networks, companies, including Whats up, must be ready to take on those moments user dies. When it comes to the messaging app, there are several scenarios where the app makes decisions or assumes something has happened to the profile owner.

First of all, WhatsApp disables an unactivated profile in total. 120 days for a user, either because he’s dead or because he doesn’t have a cell phone. Therefore, if you have access to a deceased person’s account and want to continue using it, you should manipulate it at that time.

On the other hand, the same operation can be performed manual way by someone who wants to delete the profile.

Required to perform this operation follow few steps:

1. Open the app and go to the three dots configuration section at the top right.

2. Choose settings

3. Go to Account option

4. There you will find the option to delete my account.

5. At this time, you must follow the steps indicated by the application to completely delete the profile.

But if you do not have access to the account of the deceased, you need to contact the WhatsApp technical support area to clear the doubts and seek a solution. Users can contact this department via the following email: [email protected]