Rap announced that as a measure to protect customers, distributors and allies, it has introduced a verification code scheme to randomly confirm orders received through the app.

This is in order to deliver them to the specified place and to the right person, but he emphasized that the positive impact of this measure depends largely on those who make orders through the application.

“Confirmation code This is a number that appears randomly on the in-app order tracking screen about 3 out of 20 orders. This is a security mechanism that makes it possible for the supplier to verify the delivery of the order and it should be delivered only after the delivery of the order has been verified to the specified address. statement.

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Confirmation code

On the other hand, the app will never ask you to share the code with anyone, if you do, you can contact support via the icon in the top right of the app and let them know that you are being asked for this information in your order.

The recommendation they make from the application is to wait for the delivery person to arrive at the address selected in the application and only then send the confirmation code to the delivery person.

In the same sense, they emphasize the importance of never sending a screenshot of the application where the code number is visible. “If the supplier is having trouble finding the delivery address for the order and asks you to send a photo of the map displayed in the app, make sure the verification code is not visible on the screenshot,” he said.

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For this, you can cut the information that contains the code so that no one can access this number and your order will arrive more securely at the address you specified in the application.

Recommendations for users

One recommendation that stands out from the subject is that allies do not require a verification code for the person delivering the order. If the supplier of your food or item tells you that they need a verification code, you can immediately contact the support of the application.

Similarly, the delivery person will not need a code to reach your delivery address. From the moment the person in charge receives your order, the person already knows the destination address and does not need any additional information to be able to deliver your item.

“The supplier has in-app chat as a way to communicate with customers, so we recommend that you do not share your phone number and contact the supplier through the app. he Code You can send the verification directly through the application when you receive the items,” the statement said.

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Finally, it is a general recommendation that when you have an order that the system randomly assigned a confirmation code to, do not share the code with anyone until you are sure that the order has been delivered to the address selected in the app.

If for any reason you are not the end user of the order requested through the Application, “confirm with the end user that you have received the order before sending the confirmation code to the supplier. Similarly, we invite you to contact the support team directly in the app when you have problems with your order or confirmation code,” he concluded.