When our internet connection is not working, the first thing we usually think is that the router is to blame, but the truth is that behind this type of problem there can be many different causes, and that in the end we cannot rule out either of them. If we want to solve this problem, we need to be clear about what steps we need to take and where we need to start, because this will allow us to face them in the most effective way possible.

What I just told you is very easy to understand. Imagine that your internet connection is down and you immediately start checking your configuration and cabling and even resort to other troubleshooting methods at the operating system level, things that end up taking a lot of time and effortand that in the end you will find that everything was caused by a problem that came directly from your Internet provider and therefore There was nothing you could do to fix it. just wait.

In this article, we will look at the problem from this perspective, that is, we will explain it what to do when the internet connection is not workingand how to deal with this problem The best possible way, without wasting time and without expending effort that may ultimately be in vain. As always, if you have any questions, feel free to leave them in the comments.

My internet connection is not working: first steps

The first thing you need to do is rule out that your internet provider is the cause. There is an explanation for this, which is that if it is directly the culprit, you won’t be able to do anything but wait for it to be resolved. In this case, The easiest way is to contact your provider directly. and check the service status.

This can lead you to two different situations. If the problem is caused by your provider, you already know that you won’t be able to do anything, but if it doesn’t come from your provider, your next step should be to verify that you have connectivity on some devices. In that case, restart the device where you don’t have an internet connection. If you don’t have an internet connection on any of your devices, we recommend the following steps:

• Check that all the cables that connect the router and the computer are well connected.
• Also check your Wi-Fi connection settings to see that everything is fine and that you are connected to the correct standard.
• If everything is fine, reset the router and all devices where you have connection problems. It is essential that you unplug the router for at least one minute.

Steps to follow if the above does not work

Things get pretty complicated from here, though we still have an ace up our sleeve that it is more efficient than it seems and that it can help us solve network problems in a simple, fast and easy way, windows troubleshooter. This tool has been underrated for a long time, but I myself have used it several times over the past five years and can confirm that it has worked in some cases.

Using this tool is very easy, just go to system tray and right click on network and select option “Solve problems”, check “All network adapters” and click “Next”. This tool will find potential problems and fix them automatically. If it finds and fixes a problem, it will tell us in a window that appears at the end of the repair process.

If this doesn’t work either, you can try this clear the DNS cache according to these steps:

• Press the Windows key and type “cmd”.
• Enter the result “Command Prompt”.
• Type “ipconfig /flushdns” (without the quotes) and press Enter.

In case none of what we told you works, you can try this update the router’s firmware and perform an anti-virus scan. Some malware infections can affect our internet connection and cause it to stop working properly.

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