As the user said, he bought the Windows 10 Pro activation key from the official Microsoft Store. But for some unknown reason it didn’t work.

What happened

• The client contacted Microsoft support as he urgently needed his computer to work. Unfortunately, there was nothing they could do to help.
• After a while, the company representative contacted the user again and offered to rectify the situation.
• Connected to PC via remote access service and used illegal means to activate the systemBy executing a PowerShell command that links to massgrave.dev, an unofficial repository of Windows and Office “enabler” scripts that can be overlooked by most antivirus products.

The user noted that he told this story to the developers of the illegal script and responded to it. not the first time i hear.

This is the second time someone has reported this being used by Microsoft support agents. It is unofficial and illegal,
– said the developers of the activator program.

It seems that company specialists resort to such actions in order to close customer applications in a timely manner.

Wesley Pyburn also contacted Microsoft’s support service to find out if company employees can actually resort to illegal means in such situations. There he was told that this was illegal and not approved by the company, and they promised to investigate.