Lucas Portelabiomedical doctor living in RecifeI bought iphone 11 For Amazon. So far so good. It would seem that this is a positive development, because he was going to receive a smartphone from apple. However, the device that cost BRL 3,201when the package arrived at their home, they discovered that the package contained only children’s perfume. Portelathen used his social media profile to report the incident and demanded a response from a representative of the site where he bought the device.

In an interview with g1, Lucas stated that the first delivery would be completed by March 16, but there were delays: “I contacted support and they informed me that the distributor did something wrong in the system. They also reported that it turned out that the product came out, but it was not.“.

Check photo check from Amazon shared biomedical:

(Credits: Play / Whatsapp)

Amazon customer service instructed the buyer to return the exchanged item to the post office.

Last Saturday (18) he received other orders at his home and for this reason did not notice anything unusual at first. Portela explains: “by weight, I thought it was indeed the packaging of the product I bought. But when I opened it, it was perfume.“. The carrier used during the delivery was not informed by the website during the procedure.

After that, when contacting customer service from Amazon, he was ordered to return the item by the post office so that a refund could be assessed. Lucas added:

“And now I’m waiting. If you don’t return it, I’ll sue, right? Because even if they returned the money, I, as a consumer, have already been damaged.”

ABOUT procon Recife indicated if you find yourself in a similar situation for a person to take a picture of the order and the product received. Without wasting time, you should contact the store and the carrier (if information is available) to register the complaint. Attendance records and text message records should be kept until everything is resolved.

If the store does not fix the problem, it is recommended to file a police report at the nearest police station and eventually a complaint to procon may be provided in relation to the persons involved.

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Source: g1

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