Dara KhosrowshahiCEO Uber, recently experienced driver-passenger experience in San Francisco, California (USA). Action is part of “Project Boomerang“, the company’s initiative to improve the work of drivers. The manager used Tesla Y make 100 trips under the alias “Dave K.” and reported his experience to The Wall Street Journal (WSJ).

Khosrowshahi realized that the passenger transportation industry did not value drivers and that the Uber app was unattractive to them. He listed several difficulties faced by drivers such as insufficient tips, penalties for canceling a trip without information about the destination or fare amount, Difficulty navigating the app when switching between trips, traffic and low rates during peak hoursThis fear of getting low grades after a night of inactivity due to feelings of insecurity.

Through his experience as a driver, Khosrowshahi significantly changed the company’s business model. Uber has begun providing drivers with detailed information about the destination of the trip and the amount of the fare in advance, in addition to displaying the mileage, as before. These changes were made to make the platform more attractive to drivers as the company noticed a shortage of employees in the wake of the Covid-19 pandemic.

The Uber CEO’s initiative demonstrates that he is committed to improving the driver experience and therefore the quality of service offered to passengers. This shows that the company is listening to driver complaints and is working to address the issues they face.

The action also highlights the importance of empathy and understanding in the business world. When company leaders understand the challenges and challenges faced by employees, they can make better decisions and create better solutions. Uber’s “Project Boomerang” is an example of how empathy can improve the relationship between a company and its employees.

Drivers are still complaining

Despite Khosrowshahi’s commendable attitude, many drivers still complained that only the CEO of the company did a favor to understand the issues they kept talking about.

“It is clear that Uber has mountains of surveys + driver data. But no, it’s only when the CEO gets behind the wheel that he “confirms”. I understand that not all leaders are on the front lines, and this is commendable. But it’s still funny how they almost didn’t trust their drivers.one said.

“This highlights a common cultural problem in technology companies. Most likely, a lot of the “awkward” was already known to product managers and designers. They had no influence. The CEO didn’t need to use a prioritization app.“, commented.

Mundo Conectado Deal Center: Selection of Discounts and Lowest Prices
Best deals on electronics, cell phones, TVs, soundbars, drones and more

…..