Salesforce adds Einstein GPT to the Field Service app. The integration of AI aims to make communication and planning between field workers smoother.

Salesforce is adding Einstein GPT, a generative AI tool it launched in March, to Field Service, an app for field workers. With this addition, employees who need to be on site can collect Einstein GPT from anywhere using their smartphone. This makes planning work and communication between employees much easier.

As an example, Salesforce cites a mechanic who needs to perform an on-site repair. Through Field Service, he or she can search for manuals or instructions that will customize Einstein GPT for that specific task. Even after the repair has been completed, the AI ​​tool can still provide its services. The mechanic can have an exact note of what was done so that this information is available to a colleague on a later call.

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Salesforce also brings a touch of AI to Asset Management and Flex Management. The former is fed with real-time and predictive data that maps the health of machines and infrastructure and predicts when a repair will be needed, allowing organizations to plan ahead of time. At Flex Management, AI supports the employer in creating deployment plans for field workers. That way, the person with the right skills can be sent to a place.

With the introduction of Einstein GPT, Salesforce has significantly shifted gears in adopting AI across its portfolio. Einstein GPT was powered by the previously launched Genie, a data cloud that aggregates all the company’s relevant data. The AI ​​algorithm securely accesses this data to generate relevant content without exposing sensitive internal data to the outside world.