Now many dealers were objectively in a difficult economic situation. Some of these organizations are actively trying to shift some of their financial problems onto motorists. Here is a fairly general scheme for such a “divorce”. Some owners of cars of brands that have officially left Russia are faced with it. For example Cadillac, Volvo, Jaguar Land Rover. When the owner of a car arrives at a Russian dealer of such a car brand with a technical problem that is covered by warranty, he is, of course, first received with open arms and correctly diagnosed with a malfunction.

But then the car owner is told that the brand has left Russia and therefore no longer carries out official deliveries of original car parts to our country. Therefore, warranty repairs, as before, they say, can not produce. But the technical center can, as it were, privately purchase the necessary parts abroad and bring them to Russia. But since this path is not official, repairs with spare parts obtained in this way are possible only for the money of the customer and not free under the warranty. In fact, the car owner is offered to pay in full for the warranty repair of his car, which he would have done completely free of charge a few months ago.

Yes, in this case you will have to pay for the purchase and delivery of parts to Russia by transferring the required amount to the cash register of the car dealership company. And keep all the checks, bills, bills you get in return. Then we wait for the components to physically arrive in our country. The dealership manager will call you and notify you of this event. But at this stage, you should remember the above paragraph 6 of Article 18 of the Law “Protection of Consumer Rights”. And ask the auto technical center, for example, to give you a paper with a written justification for refusing official free warranty service.

The trick is that the dealer can no longer refer to the lack of parts necessary for fulfilling warranty obligations! They have already been bought at the expense of the customer-car owner and have already arrived in Russia! That is, a motorist may very well go to court and obtain a warranty repair – with a 100 percent chance of the claim being successful. Realizing this, the dealer’s management, gritting their teeth in annoyance, will be forced to perform a free warranty repair on the car (as it should have been originally!) and return the money he was previously forced to pay to the car owner to pay at the cash register of the car dealership for the purchase and delivery of the necessary spare parts.

Now many dealers were objectively in a difficult economic situation. Some of these organizations are actively trying to shift some of their financial problems onto motorists. Here is a fairly general scheme for such a “divorce”. Some owners of cars of brands that have officially left Russia are faced with it. For example Cadillac, Volvo, Jaguar Land Rover. When the owner of a car arrives at a Russian dealer of such a car brand with a technical problem that is covered by warranty, he is, of course, first received with open arms and correctly diagnosed with a malfunction.

But then the car owner is told that the brand has left Russia and therefore no longer carries out official deliveries of original car parts to our country. Therefore, warranty repairs, as before, they say, can not produce. But the technical center can, as it were, privately purchase the necessary parts abroad and bring them to Russia. But since this path is not official, repairs with spare parts obtained in this way are possible only for the money of the customer and not free under the warranty. In fact, the car owner is offered to pay in full for the warranty repair of his car, which he would have done completely free of charge a few months ago.

Yes, in this case you will have to pay for the purchase and delivery of parts to Russia by transferring the required amount to the cash register of the car dealership company. And keep all the checks, bills, bills you get in return. Then we wait for the components to physically arrive in our country. The dealership manager will call you and notify you of this event. But at this stage, you should remember the above paragraph 6 of Article 18 of the Law “Protection of Consumer Rights”. And ask the auto technical center, for example, to give you a paper with a written justification for refusing official free warranty service.

The trick is that the dealer can no longer refer to the lack of parts necessary for fulfilling warranty obligations! They have already been bought at the expense of the customer-car owner and have already arrived in Russia! That is, a motorist may very well go to court and obtain a warranty repair – with a 100 percent chance of the claim being successful. Realizing this, the dealer’s management, gritting their teeth in annoyance, will be forced to perform a free warranty repair on the car (as it should have been originally!) and return the money he was previously forced to pay to the car owner to pay at the cash register of the car dealership for the purchase and delivery of the necessary spare parts.