How Mercedes-Benz will continue to operate in the territory of the Russian Federation and what will happen to the warranty obligations for cars already sold is a big and controversial question. Official dealers are preparing for the fact that in the very near future the parent company DaimlerChrysler AG will deprive them of access to the services necessary to work with the machine software during diagnosis, maintenance and repair. And when this happens, Mercedes, whose age does not exceed 5 years, suddenly turns from luxury carriages into pumpkins.

In practice it could look like this. As you know, when replacing during warranty repair or after an accident, some parts or assemblies of a car that have their own electronic unit (headlights, lights, various sensors, control units, etc.) must be “registered” at the gas station, thus integrating it into the overall vehicle control system. This is done using the original Mercedes Star Diagnosis C4 scanner and special programs such as HHT-WIN, DAS, Xentry.

But the problem is that the operation of all these systems must be uninterrupted and “coordinated” with headquarters. And what kind of continuity can we talk about if Mercedes-Benz leaves the domestic market?

When consumers used to look at the brand, compare technical specifications and price tags when buying a car, now the availability of timely service and the cost of maintaining a car come to the fore as part of long-term planning. As for Mercedes-Benz, taking into account all of the above, one can only regret such an “anti-Russian” position of the once highly respected, quite popular and beloved by many automakers.

Under no circumstances should the availability of a modern product or service depend on the buyer’s racial, denominational (religious), cultural or any other beliefs. It is wrong to take into account his place of residence or political views. It is indeed a pity that major world-renowned companies, which have been demonstrating customer care in their policies for years, followed the example of a handful of high-ranking officials, effectively ‘undoing’ their reputation with consumers.

Will such behavior of this particular or other automakers who have joined those who have decided to adhere to the policy of “leaving the Russian Federation” have any influence on interstate conflicts? Probably not. The nuance, however, is that any disagreements will be resolved sooner or later. And after the “reconciliation” you need to return. And the question is how all those automakers who let their customers down can again “look them in the eye” … Unfortunately, few people think about this now.

How Mercedes-Benz will continue to operate in the territory of the Russian Federation and what will happen to the warranty obligations for cars already sold is a big and controversial question. Official dealers are preparing for the fact that in the very near future the parent company DaimlerChrysler AG will deprive them of access to the services necessary to work with the machine software during diagnosis, maintenance and repair. And when this happens, Mercedes, whose age does not exceed 5 years, suddenly turns from luxury carriages into pumpkins.

In practice it could look like this. As you know, when replacing during warranty repair or after an accident, some parts or assemblies of a car that have their own electronic unit (headlights, lights, various sensors, control units, etc.) must be “registered” at the gas station, thus integrating it into the overall vehicle control system. This is done using the original Mercedes Star Diagnosis C4 scanner and special programs such as HHT-WIN, DAS, Xentry.

But the problem is that the operation of all these systems must be uninterrupted and “coordinated” with headquarters. And what kind of continuity can we speak of if Mercedes-Benz leaves the domestic market?

When consumers used to look at the brand, compare technical specifications and price tags when buying a car, now the availability of timely service and the cost of maintaining a car come to the fore as part of long-term planning. As for Mercedes-Benz, taking into account all of the above, one can only regret such an “anti-Russian” position of the once highly respected, quite popular and beloved by many automakers.

Under no circumstances should the availability of a modern product or service depend on the buyer’s racial, denominational (religious), cultural or any other beliefs. It is wrong to take into account his place of residence or political views. It is indeed a pity that major world-renowned companies, which have been demonstrating customer care in their policies for years, followed the example of a handful of high-ranking officials, effectively ‘undoing’ their reputation with consumers.

Will such behavior of this particular or other automakers who have joined those who have decided to adhere to the policy of “leaving the Russian Federation” have any influence on interstate conflicts? Probably not. The nuance, however, is that any disagreements will be resolved sooner or later. And after the “reconciliation” you need to return. And the question is how all those automakers who let their customers down can again “look them in the eye” … Unfortunately, few people think about this now.