Electronic communication services such as internet, fixed or mobile telephony and cable TV. Sign outUtilities e-government can also be done via The service related to the regulation published in the Official Gazette was offered to citizens on the e-government portal.

After online cancellation requests from subscribers, service providers must stop charging within 24 hours. Procedures such as petitioning or faxing, which were previously valid for these transactions, are now a thing of the past. How do you cancel a subscription for fixed or mobile calls, internet and TV with e-Government?We have explained it step by step.

How to cancel a subscription with e-Government?

• Step 1: BTK .’s e-government Subscription Termination Application Page To go,
• Step 2: Log in to your e-Government account,
  • To make the transaction, you need to login via mobile, electronic signature, TR ID card or electronic banking.
• Step 3: Find the company you want to cancel your subscription from the drop-down list,
• Step 4: Click Request Subscription,
• Step #5: apply,
• Step #6: You can check your request on the same service page.

REMARK: “Your transaction could not be completed due to a technical glitch in the system.” You may encounter the error. We recommend that you complete your cancellations at less frequent times of the day.

You can also carry out all of the above transactions via the e-Government mobile application. After opening the mobile application, you need to login to your e-Government account and enter the service search section “BTK’s services list. “Subscription Termination Request” Just click on the service.

After your request to cancel your subscription, the service provider companies will not be charged for your subscription. within 24 hours it must stop. If charging does not stop, your service provider will continue to bill through customer service You can remind that you have a cancellation request.

Which service providers cover the subscription cancellation services?

The e-Government service in question is available throughout Turkey. Has 200k or more subscribers applicable to operators. In other words, if the service provider company you contracted with is local and the number of subscribers is less than 200 thousand, a cancellation request cannot be submitted via eGovernment. To cancel the subscriptions of such companies, it is necessary to resort to classical methods such as fax or petition. Since the subscriber numbers of providers such as Türk Telekom, Turkcell, Vodafone, Superonline, Turksat and Turknet are high, the subscribers of these companies can use the service.

When canceling the subscription via e-Government, are the terms of commitment valid or is there a penalty for cancellation?

Canceling a subscription is completely free via e-Government. However, with the service provider alternating with periods of 12 or 24 months If a commitment agreement has been made, it does not matter where the cancellation request is made. As with previous cancellation requests, such as petitions and faxes, in the case of cancellation requests via e-Government, the service provider may state a withdrawal fee on the final invoice in accordance with the agreement. For these reasons, before canceling the subscription, you can contact the customer service of the company from which you are receiving service and find out the amount of the cancellation fee that will be displayed in case of cancellation.